Focus:Main:Service

From NetworkedLibraries

[edit] Integration of Technology in Services

Integration of Technology into Services A library defined as a 21st Century Technology Leader has successfully — and extensively — integrated technology into its services. It creates and implements a variety of technology tools to expand and provide services. Library users, for example, have numerous options for searching, evaluating, editing, organizing, and sharing information. A library that is a technology leader considers the user to be an active player in service provision. Thus, opportunities for electronic communication through social networking and interactive technologies with other library users and with the library staff are not only provided but also promoted. The library also recognizes its instructional role within the community it serves. This role has the potential for far-reaching impact by increasing awareness among library users about critical technology skills and providing instruction to build these skills. Within its service community, the library can play a unique role by assisting patrons in becoming more fluent information users and creators of content.

[edit] Key Principles

• Libraries create, utilize, and provide diverse tools and services to assist patrons in locating information.

• Libraries provide instruction on how to locate, evaluate, and use information resources.