Focus:Public:Service

[edit] Public Libraries - Integration of Technology in Services

Target the website to capture the attention of specific audiences and maximize the library’s services and programs. (Do we have something for everyone we serve on our website?)
Remember to introduce a new service or resource with a complementary training and marketing initiative.
Make the library accessible 24/7. (Have we launched virtual reference services? Can our digital resources be accessed remotely?)
Comply with accessibility standards. (Do we have assistive technologies to support our library users? Have we evaluated our website for both accessibility and usability?)
Introduce instruction in multiple formats -- in person and online -- about using the library’s digital resources and new technologies. (Do we provide instructional programs to address the needs of patrons at different levels of skill development? Are we offering programs that address such popular technologies as image sharing, social networking, and media production?)
Promote partnerships and collaboration in the development and delivery of services.
Review, revise and expand the “To Do Checklist” of integration of technology into services tasks most critical to the needs of our library.

These public library models have been shared by libraries in Illinois.